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Managed services

As organizations strive to optimize cost and accelerate growth, managed services, including business process services (BPS), can help to better prepare them to reinvent operations and drive holistic value at scale.

Why managed services?

1.4x

higher operating margins

2.2x

greater total shareholder returns (three-year)

42%

improvement in agile product and process innovation

34%

better at reducing energy consumption and greenhouse gas emissions

Reinvent with managed services

Operations areas we support

Awards and recognition

Everest Group has positioned Accenture as the highest-designated Leader on both the Market Impact axis and the Vision and Capability axis. Accenture is also a Star Performer in this report, reflecting our significant growth in this area.

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Everest Group has positioned Accenture as a Leader in its Clinical and Care Management Operations PEAK Matrix® Assessment 2025 which assessed 20 service providers.

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Accenture follows a delivery model where agencies under Accenture Song handle judgment-intensive processes such as creative, CX strategy, and media, while offshore and nearshore facilities under Accenture Operations manage delivery – enabling it to offer economical and localized services.

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Everest Group names Accenture a leader for developing complete digital solutions, alongside its strong reputation in supporting front- to back-office operations for its mortgage clients with differentiated services across the entire mortgage operations value chain.

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“Highly experienced vendors like Accenture are offering increasingly sophisticated ITO models for processes while enabling their clients to focus on their core competencies — improve outcomes for doctors and patients alike."

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“Accenture — with its strong industry knowledge, industry cloud offers, and breadth of technology services that span from consulting all the way to managed services — can fulfill cloud technology implementation needs at a global scale”

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Our leaders

Operations careers​

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.​

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